Remote Working: A Way Forward

The traditional law firm model, built around lawyers working from a physical office, was already under pressure from technology, globalisation and a changing legal market. Confidentiality concerns kept many firms tied to the office, until the COVID-19 pandemic forced the profession to work remotely almost overnight.

What changed

Internet-based case management, document sharing and video communication made it possible for lawyers and their support teams to work from anywhere. Firms that had resisted remote work found that client service could continue without everyone in the same building.

Why it matters for growth

Growing a practice is not about the partner doing every task personally. It depends on investing in people who can carry out the work well, and remote work widens the pool of skilled paralegals and administrative staff a firm can draw on, whether for a one-off project or as a long-term support team.

What firms should keep in place

• The same standards of accountability, privacy and security that apply to office-based staff.
• Clear tasks, templates and supervision for remote team members.
• Secure, cloud-based systems so everyone can see a matter’s status.

Frequently asked questions

Can law firms work remotely?

Yes. Since the COVID-19 pandemic, many firms have shown that lawyers and support staff can work remotely using cloud case management, secure document sharing and video communication, provided confidentiality and supervision standards are maintained.

What legal work can be done by remote staff?

Defined support work such as deposition and medical record summaries, settlement demand preparation, document review, drafting correspondence and pleadings, and legal research, under attorney supervision.

What should a law firm put in place for remote work?

The same accountability, privacy and security standards as in the office, clear tasks and templates, supervision, and cloud systems that show every matter’s status.